Ordering & Payment
Q: How do I place an order on weekendluv? A: It's easy! Simply browse our products, click "Add to Cart" for the items you love, and then proceed to the checkout page. You can check out as a guest or create an account for faster future purchases.
Q: What payment methods do you accept? A: We accept all major credit and debit cards (Visa, MasterCard, Amex), Net Banking, UPI (Google Pay, PhonePe, Paytm), and popular digital wallets. We also offer Cash on Delivery (COD) on eligible orders across India.
Q: Can I modify or cancel my order after placing it? A: We process orders very quickly to get your goodies to you ASAP! Please contact us immediately (within 1 hour) if you need to modify or cancel your order. Once the order has been shipped, we unfortunately cannot make any changes.
Shipping & Delivery
Q: How can I track my order? A: Once your order ships, you will receive a Shipping Confirmation Email containing a Tracking Number and a direct link to the carrier's website. You can also use our "Track Your Order" page on our website by entering your order number and email.
Q: What are your shipping charges and delivery timelines? A: Shipping charges are calculated at checkout based on your location and order value.
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Standard Delivery: Generally takes 3-5 business days after dispatch.
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Express Delivery: Available in select areas, usually delivered within 1-2 business days.
Q: Do you ship outside of India? A: Currently, weekendluv ships exclusively within India. We hope to spread the LUV internationally soon!
Returns, Exchanges, & Refunds
Q: What is your return policy? A: We want you to love your purchase! If you are not satisfied, you can return most items within 24Hours of delivery. Items must be unused, unwashed, and have all original tags attached. Please see our full [Returns Policy] for specific exceptions.
Q: How do I initiate a return or exchange? A: You can easily initiate a return or exchange by visiting our [Returns Portal] or by emailing us at weekend2luv@gmail.com. Please provide your Order Number and the reason for the return.
Q: How long does a refund take? A: Once your returned item is received and inspected at our Goregaon facility, your refund will be processed. It typically takes 5-7 business days for the amount to reflect in your original payment method.
Contact & Support
Q: I have a question not covered here. How do I reach you? A: We're here to help! You can reach the weekendluv support team via:
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Email: weekend2luv@gmail.com (We aim to reply within 24 hours).
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Live Chat: Look for the chat icon on the bottom corner of our website during business hours.